Privacy Policy

This Privacy Policy describes how SAMURAI STORE JAPAN ("we," "us," or "our") collects, uses, and shares information about you when you visit or make a purchase from samuraistorejp.com(the "Site").

1. Information We Collect

We collect the following categories of personal information:

• Identity data: First name, last name, username or similar identifier.
• Contact data: Billing address, shipping address, email address, and telephone number.
• Transaction data: Details about purchases you have made and order history. Payment card details are processed directly by Stripe or PayPal and are never stored on our servers.
• Technical data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system and platform.
• Usage data: Information about how you use our website, products, and services.
• Marketing and communications data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal information for the following purposes:

• Order processing: To process and fulfill your orders, including payment processing and invoicing.
• Shipping and delivery: To arrange shipment of purchased items and provide tracking information.
• Customer support: To respond to inquiries, resolve disputes, and provide assistance.
• Marketing communications: To send promotional emails and newsletters, where you have provided consent or where permitted by applicable law.
• Site improvement: To analyze how the Site is used and improve our services.
• Legal compliance: To comply with applicable laws and regulations, including customs and tax obligations.

3. Sharing Your Information with Third Parties

We share your information only as necessary to operate our business. Our third-party service providers include:

• Stripe / PayPal: For secure payment processing. Your payment details are transmitted directly to these providers.
• Shipping carriers (DHL, FedEx, Japan Post): To deliver your order. We share your name and shipping address.
• Klaviyo: For email marketing and transactional communications (where applicable).
• Google Analytics (GA4): For website analytics and performance measurement.
• Meta Pixel: For advertising measurement and retargeting on Meta platforms.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Site:

• Essential cookies: Required for the Site to function (e.g., shopping cart, session management). Cannot be disabled.
• Analytics cookies (GA4): Help us understand how visitors interact with the Site. Data is anonymized where possible.
• Marketing cookies (Meta Pixel): Used to deliver relevant advertisements. You can opt out via your Meta account settings.

You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality.

5. Data Retention

• Order records: Retained for 5 years from the date of purchase to comply with accounting and tax obligations.
• Marketing data: Retained until you withdraw your consent or unsubscribe.
• Analytics data:Retained in accordance with our analytics provider's default retention settings.

6. Your Rights Under GDPR (EU Residents)

If you are located in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure:Request deletion of your personal data ("right to be forgotten"), subject to legal retention requirements.
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise these rights, contact us at support@samuraistorejp.com. We will respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority.

7. Your Rights Under UK GDPR (UK Residents)

If you are located in the United Kingdom, you have substantially the same rights as EU residents under UK GDPR (the UK's retained version of the EU GDPR following Brexit). These include the rights listed in Section 6 above. You may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Your Rights Under CCPA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to know: Request information about the categories and specific pieces of personal information we have collected, used, disclosed, or sold about you in the past 12 months.
• Right to delete: Request deletion of your personal information, subject to certain exceptions.
• Right to opt-out of sale: We do not sell your personal information. No opt-out is required, but you may contact us to confirm.
• Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a verifiable consumer request, contact us at support@samuraistorejp.com. We respond to verifiable requests within 45 days.

9. International Data Transfers

We are based in Japan. Your data may be transferred to and processed in countries outside your home country, including Japan and the United States (by our service providers). We ensure that such transfers comply with applicable data protection laws through appropriate safeguards (e.g., Standard Contractual Clauses for EU transfers).

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All transactions are encrypted using SSL/TLS technology. However, no method of transmission over the Internet is 100% secure.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, or to exercise your rights, please contact us:

SAMURAI STORE JAPAN
Japan
Email: support@samuraistorejp.com

Last updated: April 9, 2025